Covid-19 & your safety

Updated 3rd July 2020.
We are offering our full range of activities as private bookings for any number of people in a single household, or up to 5 people from a mix of households. We will start public public activities again from the 1st of August. We will only run activities that we know we can deliver in line with Government guidance and if we feel it is safe to do so.

Bookings

We will cover any bookings made at this time with our guarantee that, should the situation in the UK change and we are not able to deliver the activity on the booked date, we will offer you new dates or refund your booking. No catches. We request that you move your booking date instead of cancelling, as that helps small businesses get through hard times. We will refund you if you ask.

You will be provided with the following information / questionnaire at the time of booking. You will be asked the questions prior to your activity starting and we ask that you contact us immediately if you feel you might not be able to take part in your activity or show any symptoms of Covid-19.

Keeping you safe

We will always have hand washing facilities available at our meeting points. Either in the form of accessible public facilities, or mobile hand wash stations at our vehicle.

We will not give you any of our safety equipment that has been worn by another person until it has being cleaned. We will achieve this by wherever possible not reusing any item on a single day (i.e. fresh gloves for every participant), and where we cannot, the items will be cleaned between uses (i.e. zip wire attachments). At the end of the day, we will disinfected all equipment in accordance with the manufacturers’ recommendations.

We ask that anyone showing any signs of illness does not attend our our activities. If you fall ill or suspect you have come into contact with someone with Covid-19, do not attend. We will give you a voucher for your public activity place that will be valid for 12 months, so long as you contact us in advance so that we can attempt to fill your place.

We will only operate with larger groups (5+) from a single household. Current guidance is for any number of people in up to 2 households being able to meet. Your group will be 1 household and our member of staff the other.

We will keep the ratios at or under the 5:1 level so groups do not exceed a total of 6 with the instructor. Groups of up to 6 from any households may meet outside. With our instructor taking one place, this leaves 5 spaces for attendees not from the same household.

We will provide gloves where the activity requires them. You may bring your own to use, but we will always supply clean gloves (gardening type) to help reduce the chance of skin contact with an infected surface while we are undertaking our activities.

We will actively avoid using honeypot sites. Wherever possible, we will avoid areas with other groups or where social distancing is not possible. This might mean we have to walk along the crag a bit further to find a quieter spot, or move around groups in the same area while we’re on the boulders. Our instructors will adapt to give our groups as much isolation as possible where we are able to.