Updated 19th September 2020. Please note that this page only refers to the situation for us operating in England at this time.
Private Bookings – We are taking private bookings and can deliver our full range of activities within Government guidelines. Private bookings can be made for most activities with groups sizes up to 5 people from any number of households (group of 6 including our staff member). Larger bookings may be possible as the guidance changes, so do get in touch. Take a look at the private bookings section of the website for our activity range, but do get in touch for a chat about the options we have available at this time for your bespoke activity. If you live in an area subject to local lockdown restrictions (‘high’ tier or ‘very high’ tier), we may not be able to offer you activities if the guidance states you should not meet up with anyone outside your household.
Public Activities – We will begin running public activities again from the 1st of August. Because these activities are likely to be a mix of households, we will be limiting the size of any one group to 5 participants plus the instructor. These public activities are covered by our virus refund or reschedule guarantee if we end up not being able to run them due to changes in Government guidance or a second wave lockdown.
If we have to cancel. We will cover any bookings made at this time with our guarantee that, should the situation in the UK change and we enter a second wave lockdown or the government advises us not to undertake such activities, we will offer you the chance to rebook for a new date anytime within 12 months of the original booking. No catches. We request that you move your booking date instead of cancelling, as that helps small businesses get through hard times. In the event we have to cancel you, we will refund you if you ask us to.
If you have to cancel. Public Activities – If you fall ill, are contacted by Track & Trace or suspect you have come into contact with someone with Covid-19, do not attend! We will give you a voucher for your public activity place that will be valid for 12 months, so long as you contact us in advance so that we can attempt to fill your place. ‘No shows’ are not refunded or rebooked. Private Bookings – Normally we do not offer refunds for private bookings cancelling or rescheduling within 28 days of the booking date. Private bookings may be rescheduled if within 28 days at our discretion, but might incur additional costs as we may still be obligated to pay the staff already booked to work on your activity. General cancellation terms are as set out in the terms and conditions linked to on the website footer.
Keeping you safe
You will be provided with the following information / questionnaire at the time of booking. You will be asked the questions prior to your activity starting and we ask that you contact us immediately if you feel you might not be able to take part in your activity or show any symptoms of Covid-19.
We will always have hand washing facilities or hand gel available at our meeting points. Either in the form of accessible public facilities, or mobile hand wash / gel stations at our vehicle.
We will not give you any of our safety equipment that has been worn by another person until it has being cleaned. We will achieve this by wherever possible not reusing any item that is worn by a person on a single day (i.e. fresh gloves for every participant), and where we cannot, the items will be cleaned between uses (i.e. zip wire attachments) or you will be given gloves to wear while you are undertaking that activity. At the end of use, we will disinfected and isolate all equipment in accordance with the manufacturers’ recommendations.
We ask that anyone showing any signs of illness does not attend our activities. If you fall ill, are contacted by Track & Trace or suspect you have come into contact with someone with Covid-19, do not attend! We will give you a voucher for your public activity place that will be valid for 12 months, so long as you contact us in advance so that we can attempt to fill your place.
We will keep group sizes to a maximum of 5 participants & 1 instructor. Current Government guidance allows for a maximum of 6 people from mixed households to meet in a group outside. Although outside gatherings of up to 30 are permitted for some groups, 5(3)c of the Regulation states they should be reasonably necessary gatherings, of which pure leisure is not. We are okay running larger groups for genuine educational activities or training outdoors. Without any guidance specifically relating to commercial outdoor activities, we are continuing to use the previously stated maximum group size of 6 (with instructor) for leisure bookings. Groups larger than 5 from one household can be accommodated if “planned by an organisation in compliance with COVID-19 Secure guidance”. Groups larger than 5 people (6 with the instructor) will need to have a conversation with us prior to booking so that we can ensure your gathering will be covered under the legislation. We reserve the right to adjust our group size limits at short notice if guidance supports us doing so.
We will actively avoid using honeypot sites. Wherever possible, we will avoid areas with other groups or where social distancing is not possible. This might mean we have to walk along the crag a bit further to find a quieter spot, or move around groups in the same area while we’re on the boulders. Our instructors will adapt to give our groups as much isolation as possible where we are able to.
We will provide gloves where the activity requires them. You may bring your own to use, but we will always supply clean gloves (gardening type) to help reduce the chance of skin contact with surfaces while we are undertaking our activities.
We ask that all clients bring their own face covering and hand gel. At certain points in certain activities you may need to be within 2m of each other, the instructor or members of the public. When social distancing in compromised we need to have ‘mitigations’ in place. By asking you to wear a suitable face covering at those times, we are protecting you, our staff and the public. If you do not wish to wear a face covering, you should discuss it with us before booking, as we may refuse to take you on an activity if it is a foreseeable requirement of that activity. You should carry your own hand gel and whenever you remove your gloves or touch a surface that has likely been touched by others, use it to disinfect your hands.